Tap-Pay
Support & Contact
Use the official channels below for merchant assistance, payment investigations, account access, and security concerns.
Effective date: [CLIENT-APPROVED EFFECTIVE DATE]
Official channels
Email: [OFFICIAL SUPPORT EMAIL]
Phone: [OFFICIAL SUPPORT NUMBER]
Service hours: [CLIENT-APPROVED HOURS AND TIMEZONE]
For payment investigations
Provide the merchant name or code, Tap-Pay reference, provider reference if available, transaction date and amount, and a clear description. Never send passwords, OTPs, full card details, private keys, or API secrets.
Urgent account or security issue
Stop using the affected account, preserve relevant reference numbers and screenshots, and contact [OFFICIAL SECURITY CONTACT] immediately. Do not approve unexpected OTP or login requests.
Merchant access
Provider escalation
Issues involving provider authorization, settlement, or SDK enablement may require escalation to RePay / Netbank under the client's official support agreement.